Terms & Conditions

General Terms and Conditions (GTC)/Allgemeine Geschäftsbedingungen (AGB) for Services provided by HEALTHY AND SAFE AWAY FROM HOME – Luitgard Holzleg



The General Terms and Conditions (GTC) apply to all courses and services for individual participants offered by HEALTHY AND SAFE AWAY FROM HOME – Luitgard Holzleg. They form an integral part of the course or service contract with each course participant.


Provisional Bookings

Provisional bookings can be made by sending an email to HEALTHY AND SAFE AWAY FROM HOME (info@healthyandsafe.biz). To secure your place, the filled out registration form must be received either by email or by regular mail within 5 days of the provisional booking.



The online registration form must be filled out and returned to complete the registration process for public first aid workshops. An email confirmation will be sent upon reception of a registration form. The General Terms and Conditions are sent with the confirmation of registration. After receipt, the course participant has 2 days to withdraw from the registration. After 4 days the terms and conditions are considered accepted.
By completing and returning the registration form participants agree to be bound by the course terms and conditions.
Personal data will be used for the purpose of registration, communication and certification only.
If the registering person is a minor, under 18 years of age, she/he must also provide a contact email address of a parent or guardian who has to accept the terms and conditions and the cancellation policy of the course for the registration to be valid.


Confirmation of registration

The receipt of the registration will be confirmed by e-mail. The account details for the course fee payment will be sent with the registration confirmation.


Course fees and payment

The payment date stated on the confirmation is binding. Payment of the course fee is a prerequisite for participation in the course. In the event of non-payment by the payment deadline, the place may be reallocated.
Individual course fees are stated on the website and also in the confirmation email. Unless stated otherwise, payment is due either in cash on the course day or as pre-payment via bank transfer or TWINT.


Course organisation

For organisational reasons, the course organiser reserves the right to combine classes, postpone them, change the venue or shorten courses for important unforeseen reasons. If a course instructor is unable to attend, the course organiser may cancel the course and add it at the end, or decide on a change of course instructor or a substitute.



The course organiser sets a minimum and a maximum number of participants for each course. Places on the course are allocated in the order in which registrations are received, subject to timely payment. If the number of participants is insufficient, the course organiser is entitled not to hold the course. In this case, the course fee will be refunded or waived.
To ensure a successful and enjoyable course environment, participants are kindly asked to turn mobile phones to silent during class.



Practical assessments may take place during courses and depending on the course attended, may have to be passed to be awarded a certificate.


Dress Code

There is no dress code for our courses but participants are advised to wear comfortable clothing as you will spend time sitting, kneeling or lying on the floor for practical exercises.



No catering is provided during courses and it is each participant’s responsibility to bring personal supplies of food, snacks, or drinks for the course day. For courses and services provided in the course room of HEALTHY AND SAFE AWAY FROM HOME – Luitgard Holzleg a selection of hot beverages are provided free of charge.


Non-admission, exclusion

In important, justified cases, the course organiser reserves the right not to admit persons to the course or to exclude them from a course. In the case of exclusion from a course, the course fee will not be refunded.



Cancellations have to be submitted in writing either by email or by regular mail. In the event of a cancellation, HEALTHY AND SAFE AWAY FROM HOME – Luitgard Holzleg will charge the following cancellation and administration fees:

  • up to 30 days prior to course date: CHF 50 (administrative fee)
  • up to 15 days prior to course date: 50% of course fee
  • up to 1 week prior to course date: 75% of course fee
  • during week prior to course date: 100% of course fee
  • no show on course date: 100% of course fee (an invoice will be sent to the address given at the time of registration)

Non-participation in a course that has not yet been paid for does not release the participant from paying the course fee. In case of partial or complete non-participation in a booked and paid course, the course fee will not be refunded. A refund or waiver will only be made if there is evidence of important reasons, such as illness or accident (on presentation of a doctor’s certificate).



HEALTHY AND SAFE AWAY FROM HOME – Luitgard Holzleg accepts no liability for any damage caused by courses and services organised or hosted by the course organiser. Participants are responsible for ensuring that they have adequate insurance cover. Participants are obliged to comply with the rules and regulations applicable to the course rooms. The use of the facilities and material objects of the course organiser or third parties within the framework of the courses is at the participant’s own risk. The course organiser cannot be held liable for theft or loss of items.


Programme and price changes

The course organiser reserves the right to make changes to the programme and prices. Any programme and price changes will be announced in good time.

Applicable law and place of jurisdiction
Swiss law is applicable to all legal relationships between participants and the course organiser, HEALTHY AND SAFE AWAY FROM HOME – Luitgard Holzleg.